Shipping

Ordering Information

Phone Orders

If you would like to place an order over the phone, please contact Oliso’s Customer Service Department at (800) 899-5157.

Shipping Policy

Domestic

  • Ground Shipping via UPS or USPS usually arrives within 8-10 business days
  • Two day shipping available via UPS 2nd day air
  • Next day shipping available via UPS Next day air

Express Saturday Delivery not available.

P.O. Box Customers please note: all orders with PO and APO addresses will be sent via United States Postal Service regardless of the requested shipping option.  Shipping charges are based on weight and distance from our San Francisco, California warehouse.

In most cases we are able to ship orders complete the next business day. However, if we are out of stock on an item, we will hold the order until the item(s) have been received. Customers are notified by email of back ordered item(s). Customers must contact us by email (customerservice@oliso.com) or call 1-800-899-5157 to cancel a back order.

Orders received over the weekend ship the following Monday.

Canadian

When shipping to Canada we ship all orders via UPS or USPS Airmail Parcel Post shipping. Although you may be required to pay duty, USPS does not charge for brokerage services. Packages are not insured. Oliso takes great care in packing; however, there is no way to guarantee that merchandise will arrive without any damage. When ordering from Canada, the customer assumes all shipping risks. Please allow two weeks for delivery in the event of customs delay.

Returns

Returns are allowed within 30 days of the ship date on your order. Your balance, less shipping and handling, will be refunded in full. Please call 1-800-899-5157 for return instructions.

Copyright © 2011   Oliso Inc.


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